Grocery Delivery & Pickup FAQs

Please visit help.aldi.us

Please visit shop.aldi.us/help

Please visit the Instacart Help Center.

Please visit the DoorDash Customer Support Center.

We are proud to offer grocery delivery nationwide through our partnership with Instacart. Nearly 98% of our more than 2,200 stores offer delivery to customers in more than 10,000 ZIP codes across the country.

Visit new.aldi.us and enter your ZIP code to determine if your local store offers delivery.

Please visit help.aldi.us

Personal shoppers conduct the shopping trip and deliver all orders directly to customers' homes or businesses.

At checkout, customers select a delivery time. Online grocery orders can be delivered as soon as the same day. Alternatively, customers can also schedule delivery for a later date, up to five days out.

ALDI grocery deliveries can occur within the hours of when ALDI stores are open. This also applies to holidays when ALDI stores may be closed or operating condensed hours.

Customers can always count on ALDI for the lowest prices on groceries, every day. However, prices online may vary slightly from in-store prices in your area.

If an item is out of stock, the personal shopper fulfilling the order will contact the customer suggesting a replacement product based on similar items available in-store (if the customer has opted into substitutions), or provide the customer the option to cancel the item, removing it from the order.

If a personal shopper has NOT started fulfilling an order, the order can be canceled and a new order can be placed. If an item needs to be added or removed from an order, this change can be requested through text message to the personal shopper once the customer has been notified that the order is being picked.    

Customers receive a text message with an estimated delivery time when a delivery driver is en route. If a customer is not home during delivery, the delivery driver will leave the groceries at their doorstep unless there is alcohol in the order. If there is alcohol in the order, and the customer is not home to show a valid ID, the order will be canceled.

You may cancel your order by visiting https://new.aldi.us/my-orders, and then follow the steps below:

• Click the order that you would like to cancel
• Click "Cancel Order" on the bottom left of the screen
• A pop-up window will appear to confirm your cancellation
• Select "Yes, I am sure"

Please note, once an order is acknowledged in the system, the cancel button will not be available to select. ALDI's Online Ordering Support Team is unable to cancel ‘In Progress’ orders; however, once a shopper starts working on your order, you can message your personal shopper directly to request a cancellation. If further assistance is needed, please contact ALDI's Online Ordering Support Team at (833) 344-4030. The Online Ordering Support Team is available daily from 9am-11pm ET.

Refunds may take up to seven business days to process. In some cases, banks may adjust the original charge amount instead of displaying a separate refund.

For orders in process, a temporary authorization hold(s) is placed for a slightly higher amount than your estimated order total. This small difference accounts for potential changes in the final total due to special requests, added items, items replaced at a different price and the actual weight of items. For additional information, please visit help.aldi.us. 

When an order is placed, the anticipated total is provided, including estimated taxes and fees. The final total charged to your card may be different if any changes occur during the shopping process. Examples include:

• An item is out of stock and you’re refunded.
• An item from your original order needs to be replaced, and the replacement item has a different price.
• An item you ordered is sold by weight, and the exact weight is slightly different than the estimate.
• Your personal shopper fulfills a special request for an item. 

Delivery fees are determined by a variety of factors, such as delivery window and location. ALDI shopping bags will be used to bag customer delivery orders. Similar to an in-store transaction, customers will be charged a small fee for bags used. A service fee may also be included to cover operating costs for the service.

For refunds on products purchased online, please contact ALDI Customer Service at https://new.aldi.us/about-aldi/contact-us

The default tip is 10%, or it can be customized to the percentage you choose for your most recent order.   For your convenience, preset amounts of 5%, 10%, or 15% can also be selected. Tipping is optional and the default tip may be adjusted at checkout. Tips are paid directly to the delivery driver and/or personal shopper.

Yes

Yes. ALDI Curbside Grocery Pickup is rolling out to various ALDI stores across the country, and nearly 1500 ALDI stores across 38 states offer this service. Find out if your local ALDI store offers pickup by visiting new.aldi.us and entering your zip code.

This service allows ALDI customers to order groceries online to then pick up at a designated ALDI store. We know ALDI shoppers want choice and convenience in how they shop, which is why we are accelerating our Curbside Grocery Pickup expansion. 

ALDI Curbside Grocery Pickup is rolling out to various ALDI stores across the country. Currently, nearly 1500 ALDI stores across 38 states offer the service, and we are actively expanding the offering.  Find out if your local ALDI store offers pickup by visiting new.aldi.us and entering your zip code.

A small pickup fee is applied to each order to offset the costs of ALDI Curbside Shoppers fulfilling orders.

Visit new.aldi.us and enter your ZIP code to determine if your local store offers Curbside pickup or delivery. If you already have an account, log in using your email address and password. If you are a first-time online customer, you will need to create an account to proceed.  At checkout, customers then chose a desired pickup time and store location; and at ALDI stores, there are designated areas for pickup. Look for the blue or black spaces in ALDI parking lots. When you arrive, ALDI employees will load your groceries directly into your car.

ALDI shopping bags will be used to bag customer Curbside orders. Similar to an in-store transaction, customers will be charged a small fee for bags used.

We appreciate the gesture, but please do not tip ALDI Curbside Shoppers. Tips are not accepted.

We’re working hard to offer EBT SNAP benefits through our website; however, at this time, please use shop.aldi.us to use EBT SNAP benefits. These benefits are available in more than 1,700 ALDI stores in 37 states and Washington, D.C., and these stores now allow Supplemental Nutrition Assistance Program (SNAP) as a payment option for online orders. The service is available in Alabama, Arizona, Arkansas, California, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, Washington, D.C. and Wisconsin.

Not at this time, but we are working with Instacart to continue expanding this program into other markets as quickly as possible.

• To use EBT SNAP benefits, participants will enter their EBT card information on shop.aldi.us along with another form of payment to cover non-eligible SNAP items like taxes, tips and fees. Shoppers then enter their zip code to determine if they are near a participating ALDI store and begin shopping. Once EBT SNAP-eligible items are added to their cart, customers can select how much of their benefits they would like to allocate to the order.

SNAP/EBT benefits can be applied to all EBT SNAP-eligible items. For more information, please visit the USDA’s website.

Please contact Instacart: shop.aldi.us/help

ALDI products are available online! Save time by ordering your favorite ALDI items online for delivery or curbside pickup. Product availability varies online versus in-store.

Please visit the Instacart Help Center.

Please visit the DoorDash Customer Support Center.

Visit shop.aldi.us or enter your ZIP code in the Instacart mobile app or DoorDash mobile app. If you already have an account, log in using your email address and password. If you are a first-time Instacart or DoorDash user, you will need to create an account to proceed. 

We are proud to offer grocery delivery nationwide. Over 95% of our more than 2,000 stores offer delivery to customers in more than 10,000 ZIP codes across the country.

Visit shop.aldi.us and enter your ZIP code to determine if your local store offers delivery.

Instacart and DoorDash are services that deliver groceries from ALDI same day!

We know ALDI shoppers want choice and convenience in how they shop. Our partnerships with Instacart and DoorDash allow us to offer customers the convenience of online shopping and same-day grocery delivery options, while we focus on providing affordable, premium groceries.

Please contact Instacart: 1-888-246-7822
Please contact DoorDash: Customer Support

Personal Shoppers conduct the shopping trip and deliver all orders directly to customers' homes or businesses.

At checkout, customers select a delivery time. Your order can be delivered in as little as one hour. Alternatively, customers can also schedule delivery for a later date.

Instacart and DoorDash deliveries can occur within the hours of when ALDI stores are open. This also applies to holidays when ALDI stores may be closed or operating condensed hours.

Customers can always count on ALDI for the lowest prices on groceries, every day. However, prices on Instacart and DoorDash may vary slightly from in-store prices in your area. In some instances, prices of items on Instacart and DoorDash may be higher to cover the cost of personal shopping for delivery.

If an item is out of stock, the Instacart Personal Shopper fulfilling the order will contact the customer suggesting a replacement product based on similar items available in-store, or provide the customer the option to cancel the item, removing it from the order.

If an item is out of stock, DoorDash will automatically refund your card for any missing items.

If an Instacart Personal Shopper has NOT started fulfilling an order, customers can add to or modify orders. Customers can also make changes while the shopper is shopping the order. Find these options on their Order Status page.  For DoorDash orders, please see DoorDash Customer Support.

Customers receive a text message with an estimated delivery time when a Personal Shopper is en route. Customers can also choose to have their groceries left at their doorstep. 

If you do not opt-in to allow groceries to be delivered while not home, the Personal Shopper will try to contact you. Personal Shoppers will then wait, reschedule the delivery or cancel the order if no other solution is attainable.

Customers can cancel Instacart orders for a full refund prior to a Personal Shopper beginning shopping to fulfill the order. Your eligibility for a refund or credits may depend on the status of the order (e.g., whether the merchant has confirmed the order, whether a Shopper has been assigned).

For additional information, please visit the Instacart Help Center or the DoorDash Support Center.

Refunds may take up to seven business days to process. In some cases, banks may adjust the original charge amount instead of displaying a separate refund. Note: all alcohol sales are final.

For orders in process, Instacart and DoorDash place a temporary authorization hold for a slightly higher amount than your estimated order total. This small difference accounts for potential changes in the final total due to special requests, added items, items replaced at a different price and the actual weight of items. For additional information, please reach out to Instacart at 1-888-246-7822 or visit the DoorDash Customer Support Center.

When an order is placed, Instacart and DoorDash provide the anticipated total, including estimated taxes and fees. The final total charged to your card may be different if any changes occur during the shopping process. Examples include:

• An item is out of stock and you’re refunded.
• You add an item to your order after checkout.
• An item from your original order needs to be replaced, and the replacement item has a different price.
• An item you ordered is sold by weight, and the exact weight is slightly different than the estimate.
• Your Instacart Personal Shopper fulfills a special request for an item. 

For additional information, please visit the Instacart Help Center or the DoorDash Customer Support Center.

Delivery fees may vary based on the time requested for delivery and size of the order. For additional information, please visit the Instacart Help Center or DoorDash Customer Support Center.

For refunds on products purchased through Instacart, please contact Instacart Help Center and for returns visit your nearest ALDI store and provide the Instacart receipt to receive a full refund.

For refunds on products purchased through DoorDash, please contact the DoorDash Customer Support Center.

Tipping is optional. Tips are paid directly to the Instacart driver and/or shopper or Dasher. ALDI associates do not receive the tips.

 Yes

You can cancel your Instacart Express membership at any time. To cancel, log into your account, click "Your Account" and then click "Express." For additional questions, please reach out to Instacart at 1-888-246-7822.

You can cancel your DashPass subscription any time. To cancel, log into your account, click “Manage DashPass” and then click “End Subscription.  Confirm on the next page by tapping “End Subscription”. For additional questions, please contact DoorDash’s live customer support.

Yes. ALDI Curbside Grocery Pickup is rolling out to various ALDI stores across the country, and nearly 700 ALDI stores offer this service. Find out if your local ALDI store offers pickup by visiting our Curbside Grocery Pickup Locations page.

This service allows ALDI customers to order groceries online to then pickup at a designated ALDI store.

We know ALDI shoppers want choice and convenience in how they shop, which is why we are accelerating our Curbside Grocery Pickup expansion. 

ALDI Curbside Grocery Pickup is rolling out to various ALDI stores across the country. Currently, nearly 700 ALDI stores across 35 states offer the service, and we are actively expanding the offering. 

Find out if your local ALDI store offers pickup by visiting our Curbside Grocery Pickup Locations page.

A small pickup fee is applied to each order to offset the costs of ALDI Curbside Shoppers fulfilling orders.

Visit shop.aldi.us or enter your ZIP code in the Instacart mobile app to place an order.

At checkout, customers then chose a desired pickup time and store location, and at ALDI stores, there are designated areas for pickup. Look for the blue spaces in ALDI parking lots. When you arrive, ALDI employees will load your groceries directly into your car.

ALDI shopping bags will be used to bag customer Curbside orders. Similar to an in-store transaction, customers will be charged a small fee for bags used.

We appreciate the gesture, but please do not tip ALDI Curbside Shoppers. Tips are not accepted.

More than 1,700 ALDI stores in 37 states and Washington, D.C. now allow Supplemental Nutrition Assistance Program (SNAP) as a payment option for online orders. The service is available in Alabama, Arizona, Arkansas, California, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, Washington, D.C. and Wisconsin. If you live in a state not listed above, you will not be able to use your EBT SNAP benefits at this time. However, we are working with Instacart to continue expanding this program into other markets as quickly as possible.

To use EBT SNAP benefits, participants will enter their EBT card information on the Instacart app or shop.aldi.us, along with another form of payment to cover non-eligible SNAP items like taxes, tips and fees. Shoppers then enter their zip code to determine if they are near a participating ALDI store and begin shopping. Once EBT SNAP-eligible items are added to their cart, customers can select how much of their benefits they would like to allocate to the order.

SNAP/EBT benefits can be applied to all EBT SNAP-eligible items. For more information, please visit the USDA’s website.

Please contact Instacart at 1-888-246-7822