incredible courtesy every day.
ALDI is committed to your complete satisfaction, and your local ALDI store manager can resolve most issues quickly. Since your time is valuable, we've addressed the most frequent customer issues below for your convenience.
For product refunds and replacements under our Double Guarantee:
Return the package with your receipt, and any unused product to your local ALDI Store Manager. He/She will issue a refund and replacement.
All non-food Special Buy returns and exchanges require a receipt.
Always retain the packaging and sales receipt for these products. Most of our select brand items and national brand offerings are covered by a manufacturers' limited warranty. Please consult the instruction manual or warranty card that came with the product to determine how to make a warranty claim—usually by using a toll-free number or the manufacturer's website.
If a product is defective upon first use (e.g., it is damaged or does not work when you take it out of the package), you may return it to your ALDI store, with the original packaging and receipt, for a full refund.
If the item fails during its limited warranty period, please write first to the manufacturer to resolve your claim. If you are unable to achieve satisfactory results, write to ALDI at the address below. Include:
- Your name, address, and phone number
- A description of the defective item (e.g., Crofton hand blender) and the ALDI item code found on the package.
- A description of the defect (what went wrong).
- A copy of your receipt.
If you contact ALDI about a warranty issue, do not enclose the defective item when you first write to us. We will contact you if we need you to return it.
Computer/Electronic Return Policy
Returns will be honored within 90 days of the original purchase date with a receipt. Price Adjustments will be honored within 30 days of the original purchase date if we advertise a lower retail price.
DVD/Software Return Policy
Returns will be honored within 14 days of the original purchase date with a receipt. Open DVD/Software is non-refundable, and defective DVD/Software may only be exchanged for the same title.
To reach ALDI Customer Support
Email us, click here.
Or write to us at:
1200 N. Kirk Rd.
Batavia, IL 60510
We promise to respond in a timely manner.